Frequently Asked Questions

Burning questions? You have come to the right place!

On this page, we answer the most common questions people ask us. If your question doesn’t appear below, feel free to call or message us, or ask us directly in-store.

Online Orders

Do you do home deliveries?

We do not currently offer a home delivery service. However, Click & Collect is available from both our Tannery shop and our Riverside Market stall. 

Can I order online and pickup myself?

Absolutely! Just select ‘Pickup’ at checkout. You’ll be able to choose between a pick up from The Tannery or from the Riverside Market. Please note that you will also need to enter your address for billing purposes.

Can I choose where to pick up from?

You can collect your order either from our main shop at the Tannery or our stall at the Riverside Market. On the checkout page, you will be asked to select your preferred pickup location. Please note that you will also need to enter your address for billing purposes.

Why can't I select the day I want in the calendar?

If you can’t order for a specific date, it means either that:

  • our shop is closed for pickups (Mondays at the Tannery);
  • you have placed your order after our cut off time of 12pm 2 days in advance;
  • that this particular date has reached capacity (we have a maximum number of orders we can take in a day).

Try at a later date 🙂

Why do I need to place my order two days in advance?

Because good bread takes time 🙂 We use traditional fermentation techniques to allow flavours and texture to develop to their optimum. This means we start making bread two days before it gets baked.

I didn't receive confirmation of my order. What's wrong?

Please check your spam folder, and add [email protected] to your contact list to ensure our future emails do not get lost in junk or promotions folders.

I need to cancel my order. What should I do?

We understand that things don’t always go according to plan. If you need to cancel your order, please contact us as soon as possible, preferably by phone or email. We do not offer refunds for orders that are less than 2 days away. For orders that are further away, we offer a full refund minus transaction fee (about 4% of the order value).

We do not currently offer a home delivery service. However, Click & Collect is available from both our Tannery shop and our Riverside Market stall. 

Absolutely! Just select ‘Pickup’ at checkout. You’ll be able to choose between a pick up from The Tannery or from the Riverside Market. Please note that you will also need to enter your address for billing purposes.

You can collect your order either from our main shop at the Tannery or our stall at the Riverside Market. On the checkout page, you will be asked to select your preferred pickup location. Please note that you will also need to enter your address for billing purposes.

If you can’t order for a specific date, it means either that:

  • our shop is closed for pickups (Mondays at the Tannery);
  • you have placed your order after our cut off time of 12pm 2 days in advance;
  • that this particular date has reached capacity (we have a maximum number of orders we can take in a day).

Try at a later date 🙂

Because good bread takes time 🙂 We use traditional fermentation techniques to allow flavours and texture to develop to their optimum. This means we start making bread two days before it gets baked.

Please check your spam folder, and add [email protected] to your contact list to ensure our future emails do not get lost in junk or promotions folders.

If you still can’t find your confirmation email, please get in touch! Sometimes bugs happen.

We understand that things don’t always go according to plan. If you need to cancel your order, please contact us as soon as possible, preferably by phone or email. We do not offer refunds for orders that are less than 2 days away. For orders that are further away, we offer a full refund minus transaction fee (about 4% of the order value).

Products & Processes

Do you make gluten free bread?

Due to the risk of cross-contamination we do not make gluten free bread in our bakery.

If you are gluten intolerant then we can suggest any of our sourdoughs. Any long fermentation product has the benefit of pre-digestion of the gluten (around 95% pre-digestion for a 24 hour fermentation).

Our rye sourdough is a good place to start as rye naturally contains less gluten than wheat.

Do you slice your bread?

We do not sell pre-sliced bread. The reason for this is that we’ve found the bread keeps much better if it is sliced as and when needed.

To slice your bread at home, we recommend using a a serrated bread knife and a wooden chopping board.

What is the best way to keep your bread?

The best way to store bread is in a paper bag or a fabric (cotton or linen) bag, in a cupboard at a cool temperature. We have also had great results with beeswax wraps.

Is your bread vegan?

All our bread is vegan (no animal products used), except for the brioche.

Our pastries are not vegan however (they all contain butter and/or egg).

You can check what ingredients go into each product on the individual product pages. 

Are your pastries vegan?

Most of our pastries contain butter and egg (in the form of egg wash). However, we also make a cinnamon knot which is 100% plant-based!

The best way to recognise our vegan products is to look for the little ‘v’ on the label. Or simply ask our friendly staff 🙂

Is your bread organic?

Most of our breads contain a mixture of organic and white flour.

The wholewheat flour is organic (BioGro certified) whereas the rye flour, rye flakes and barley flakes (used in the porridge sourdough) are BioGro (organic) and Demeter (Biodynamic) certified. These are grown by Milmore Downs in North Canterbury. More information about the certifications can be found on their website. Our rye sourdough is made with 100% organic wholemeal rye flour.

The white flour we use is grown in South Canterbury and milled at Farmers Mill in Timaru. All of the flour we use carries the certified NZ Grown Grains trademark

We use unrefined sea salt harvested in Marlborough.

Is Roundup used on the wheat before harvest?

Absolutely not! Applying glyphosate (Roundup) before harvest to promote a more even crop is called desiccation. None of our flour suppliers’ wheat growers do this.

Due to the risk of cross-contamination we do not make gluten free bread in our bakery.

If you are gluten intolerant then we can suggest any of our sourdoughs. Any long fermentation product has the benefit of pre-digestion of the gluten (around 95% pre-digestion for a 24 hour fermentation).

Our rye sourdough is a good place to start as rye naturally contains less gluten than wheat.

We do not sell pre-sliced bread. The reason for this is that we’ve found the bread keeps much better if it is sliced as and when needed.

To slice your bread at home, we recommend using a a serrated bread knife and a wooden chopping board.

The best way to store bread is in a paper bag or a fabric (cotton or linen) bag, in a cupboard at a cool temperature. We have also had great results with beeswax wraps.

You shouldn’t store bread in the fridge as it speeds up the staling process.

You can also freeze your loaf! We recommend that you slice it beforehand (as thin or as thick as you like) and transfer the slices in a ziplock bag. This way you can just take out what you need. The quality of the bread will deteriorate in the freezer though, so it’s always best to use it within a few weeks of freezing.

We explain in more detail all the different ways you can store your bread on our blog.

All our bread is vegan (no animal products used), except for the brioche.

Our pastries are not vegan however (they all contain butter and/or egg).

You can check what ingredients go into each product on the individual product pages. 

Most of our pastries contain butter and egg (in the form of egg wash). However, we also make a cinnamon knot which is 100% plant-based!

The best way to recognise our vegan products is to look for the little ‘v’ on the label. Or simply ask our friendly staff 🙂

Most of our breads contain a mixture of organic and spray-free flour.

The wholewheat flour is organic (BioGro certified) whereas the rye flour, rye flakes and barley flakes (used in the porridge sourdough) are BioGro (organic) and Demeter (Biodynamic) certified. These are grown by Milmore Downs in North Canterbury. More information about the certifications can be found on their website. Our rye sourdough is made with 100% organic wholemeal rye flour.

The white bread flour we use is spray-free, grown by farmers in South Canterbury and milled in Timaru.

We use unrefined sea salt harvested in Marlborough.

Our white bread flour is milled from South Canterbury grown 100% NZ wheat varieties. The wheat is grown without the application of any chemical sprays (herbicides or pesticides) during its life cycle.

AsureQuality independently audits the farms, and the plants and harvested grain are tested to ensure the spray-free status.

Absolutely not! Applying glyphosate (Roundup) before harvest to promote a more even crop is called desiccation. None of our flour suppliers’ wheat growers do this.

Miscellaneous

Do you have a loyalty program?

We do! We now have two ways for you to collect rewards when you shop with us:
Bakery Loyalty Card

  • Collect 1 stamp for every $20 spent in our shops.

  • After 10 stamps, you’ll get a $20 discount (to be used in one go, no split purchases).

  • On Sundays, because we love bikes, you’ll get 2 stamps for every $20 purchase if you come by bicycle 🚲

Coffee Loyalty Card

  • Collect 1 stamp for every coffee you purchase.

  • Your 10th coffee is free! ☕

  • Available at our Holmwood and Tannery Market shops.

Please note: loyalty cards can’t be used at the Farmers’ Markets.
Terms & Conditions detailed here.

Do you do discounts?

Yes we do! We have a loyalty card for purchases made in-store (see above).

For online orders, any order over $100 qualifies for a 10% discount. The beautiful thing is you do not need to do anything! If the value of your cart goes over $100, the coupon will be applied automatically. That includes Gift Vouchers as well.

You are welcome 🙂

Do you sell gift vouchers?

Yes we do! Head to our Gift Vouchers page and select the amount, the recipient and the date you’d like the voucher to be sent. You’ll be able to either print the voucher yourself, or send it by email. When ordering a voucher, you’ll be asked to pay for it separately to other products (separate checkout). 

Those vouchers are redeemable online and in our shops. They cannot be redeemed at the Farmers’ Markets.

Please note that vouchers are sold online exclusively.

Do you do baking classes?

Unfortunately, we do not currently offer baking classes as our team is at capacity. We hope to be able to resume them sometime in the future.

Sign up to our newsletter to be among the first to know when that happens!

Do you sponsor events?

We occasionnaly do, when the event or organisation aligns with our values. We do get quite a lot of requests though so we cannot guarantee that we’ll be able to help. 

All requests for sponsorship have to be made via our Sponsorship Application form.

We do! We have a special loyalty card where you collect stamps. You get one stamp for every $20 spent in our shops.  After 10 stamps, you get a $20 discount! The discount needs to be used straight away in one go (no split purchases).

On Sundays, because we love bikes, you will get 2 stamps for every $20 purchase if you come by bicycle 🙂

Please note that loyalty cards cannot be used at the Farmers’ Markets.
Terms & Conditions detailed here.

Yes we do! We have a loyalty card for purchases made in-store (see above).

For online orders, any order over $100 qualifies for a 10% discount. The beautiful thing is you do not need to do anything! If the value of your cart goes over $100, the coupon will be applied automatically. That includes Gift Vouchers as well.

You are welcome 🙂

Yes we do! Head to our Gift Vouchers page and select the amount, the recipient and the date you’d like the voucher to be sent. You’ll be able to either print the voucher yourself, or send it by email. When ordering a voucher, you’ll be asked to pay for it separately to other products (separate checkout). 

Those vouchers are redeemable online and in our shops. They cannot be redeemed at the Farmers’ Markets.

Please note that vouchers are sold online exclusively.

Unfortunately, we do not currently offer baking classes as our team is at capacity. We hope to be able to resume them sometime in the future.

Sign up to our newsletter to be among the first to know when that happens!

We occasionnaly do, when the event or organisation aligns with our values. We do get quite a lot of requests though so we cannot guarantee that we’ll be able to help. 

All requests for sponsorship have to be made via our Sponsorship Application form.

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